• Shipping & Handling charges are not refundable. Please note returns may be subject to a 15% restocking charge (call for details). Signature may be required for UPS delivery. It is the sole responsibility of the Customer to insure their availability to accept delivery. In the event a package is not accepted or is returned by the Customer/Shipper they will be charged all applicable fees relating to their order and its return. Customer will be responsible for paying the Address Correction fee of $8.00 (for 2011; this fee changes annually) for incorrect or incomplete shipping addresses.
• Minimum Orders: For orders below $50.00 of merchandise (not including shipping) there may be a non refundable handling charge of $6.00.
• Loss & Damage From Shipping: You must keep the shipping carton and its contents for inspection as a result of a loss or damage claim (even if the box appears to be undamaged).
• Refunds & Returns: A Return Authorization is required for all returned product.
• We do not ship outside of the USA, except for US Military APOs, FPOs (via US Postal Service).
Here are the Full Details:
Minimum Orders: For orders below $50.00 of merchandise (not including shipping) there may be a non refundable handling charge of $6.00. TwoWayRadioSupply.com may refuse orders that do not meet minimum quantity per package or carton sizes. The minimum order charge may be waived for our in-house commercial & government accounts. Orders not meeting our minimums may be cancelled without notice.
Payment: We accept major credit cards, Govt IMPAC cards, money orders, commercial checks, Vouchers from State, Municipal & Political subdivisions. We are registered with DoDs CCR (Central Contractor Registration) for EFT. Business terms may be extended to commercial accounts after receipt of credit application (DUNS number required).
Shipping & Handling Rates: UPS and USPS is our primary shipping method. We calculate the actual shipping rate based on the weight and destination of your order. We include a handling charge and there may be a non refundable $6.00 handling charge on orders below $50.00 for merchandise. Shipping charges may be paid by us for larger orders reaching certain quantities. Signature may be required for UPS and or USPS deliveries. It is the sole responsibility of the Customer to insure their availability to accept delivery. In the event a package is not accepted or is returned by the Customer/Shipper they will be charged all applicable fees relating to their order and its return.NOTE: We do not ship outside of the USA, except for US Military APOs (via USPS).
Loss & Damage From Shipping: You must keep the shipping carton and its contents for inspection as a result of a loss or damage claim (even if the box appears to be undamaged). You must report losses or damages to TwoWayRadioSupply.com immediately upon discovery. TwoWayRadioSupply.com can not refund or replace products without 1st investigating a claim with the shipping carrier. The shipping carton and its contents must be available for a loss/damage claim inspection.
Refunds & Returns: A Return Authorization is required for all returned product. Please review our policy below. As stated, we charge a 15% re-stocking charge and shipping & handling costs are not refundable.
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